CCC

Welcome!

You can submit a service request for any of the options provided, or reach out to us directly at ccchelp@ur.rochester.edu.

Name: *

Email: *

What service are you looking for: *

Report an incident

Accounts

Training

Questions

Feedback and Suggestions

Important Information about the next question.

Accounts

Account sub-services: *

Update my account

Two-factor authentication (Duo)

Other account request

Report an incident

Summarize the incident: *

Provide further details about the incident: *

What is the priority of this request: *

Low

Medium

High

Critical

Additional instructions for the previous question. If you have multiple tickets in progress, we can reference this urgency level to handle reports in priority order.

Upload relevant attachments:

Upload file

Additional instructions for the previous question. Please include any screenshots or documents that can help illustrate this incident.

Account Update

If you'd like to change your first name to a preferred name, you can manually update this by clicking your profile, then "Edit Profile" and editing your first name field, followed by the purple "Save" button.

Accounts update requests are cross checked with the active directory records.

Are you currently signed into the account you'd like to update? *

Yes

What is the email associated with the account you'd like to update? *

Additional instructions for the previous question. Since you aren't signed in, we need to determine which account to update.

Which fields would you like to update? * (Maximum authorized answers: 4)

First name

Last name

Class year

Email address

Updated first name: *

Updated last name: *

Updated class year: *

Updated email address: *

Additional instructions for the previous question. You must use a University-sponsored email address. After updating your email address, you will receive a link to confirm your identity.

Training request

Who is this training for? *

Myself

My student organization

What would you like to learn? * (Maximum authorized answers: 7)

General CCC overview

Navigating the officer view

Forms creation

Sending email and newsletters

Roster management

Website builder

Other - I'll describe in the comment box

Comments:

When would you like to meet? Please include dates with times: *

Additional instructions for the previous question. We will try our very best to be accommodating -- the more dates you can provide, the better! Trainings typically last one hour, but we can be flexible to suit your needs.

Questions

What can we help you with? *

Feedback and Suggestions

What feedback/suggestions would you like to share? *

Other request

Summarize the request: *

Provide any further details about this request: *

What is the priority of this request: *

Low

Medium

High

Critical

Additional instructions for the previous question. If you have multiple tickets in progress, we can reference this urgency level to handle reports in priority order.

Upload attachments:

Upload file

Additional instructions for the previous question. Please include any screenshots or documents that can help illustrate this request, if applicable.

Thank you!

Thank you for requesting CCC Support! Please submit using the button below.

Uh oh!

Although CCC utilizes two-factor authentication for sign-in, Wilson Commons Student Activities does not manage Duo. Please reach out to University IT for assistance with Duo.

You can find further assistance by reaching out to univithelp@rochester.edu or reaching out over the phone to the University IT Help Desk at (585) 275-2000. More information is available on the University IT website.

CCC Service Request

Welcome!

Accounts

Report an incident

Account Update

Training request

Questions

Feedback and Suggestions

Other request

Thank you!

Uh oh!